Returns and Exchanges
As a small independent business, we're not able to offer returns, refunds or exchanges for change of mind, incorrect purchases or sizing decisions. For this reason, I encourage you to read each product description carefully and reach out if you have any questions before placing your order. I'm always happy to help you choose the right piece.
If your order arrives damaged: Every order is meticulously checked and packed, if by any chance your jewellery arrives damaged or you've received the wrong item, please get in touch within 48 hours of delivery with your order number and clear photographs of the item and its packaging.
Once we've had a chance to assess the issue, I'll work with you to find the most appropriate solution, whether that's a replacement, repair or another suitable resolution.
If you have any questions before or after your purchase, you're always welcome to get in touch at samridhi@iamnefer.com or via whatsapp on 7977620937. I'd much rather answer a question beforehand than have you order something you're unsure about.
Shipping
We currently ship across India. Orders are processed and dispatched within 2–4 business days, Monday to Friday, excluding public holidays.
Once your order is on its way, you'll receive a tracking link by email.
Delivery typically takes: 2–4 business days for major metro cities and 4–7 business days for other locations
These are estimated delivery timelines and may vary depending on your location, courier serviceability and other circumstances during transit.
A LITTLE NOTE:
Please make sure your shipping address, PIN code and contact details are correct when placing your order. Once an order has been dispatched, we're unable to guarantee changes to the delivery address.
If your order is delayed or you have any trouble with delivery, please reach out to us at samridhi@iamnefer.com and we'll be happy to help.